Moving into a new apartment in Japan involves a layer of administrative work that most foreigners do not fully anticipate until they are standing in an empty room with no electricity, no hot water, and a stack of Japanese-language documents they cannot read. Utility setup in Japan is not technically difficult — but it is genuinely unfamiliar, and the gap between what you expect and what you actually encounter is wide enough to cause real friction in your first days.
This guide explains how each utility service works in Japan, why the process is harder for foreign residents than it needs to be, and — importantly — what Maido Estate handles on your behalf so that you arrive to an apartment that is already fully operational from day one.
In most Western countries, utility setup follows a fairly standard logic: you call or go online, give your address and payment details, and service begins within a day or two. The process is automated, English-language by default, and largely invisible — you rarely think about it because it rarely fails.
Japan's utility infrastructure is world-class in terms of reliability and quality. What it is not is foreigner-friendly in its administrative design. The setup processes for electricity, gas, water, and internet were each built for Japanese households, in Japanese, with assumptions about document availability and payment methods that do not always apply to foreign residents. Each service has its own provider, its own registration process, its own documentation requirements, and its own quirks — and none of them were designed to be navigated simultaneously, in a foreign language, during the already stressful first days of a move.
The result is a situation where foreign residents who have successfully navigated Japan's famously complex rental application process — a process that already involves significant upfront costs, guarantor requirements, and paperwork in Japanese — then face a second layer of administrative complexity just to make their new apartment functional. Understanding this layer before you move in, rather than discovering it on move-in day, makes an enormous practical difference.
Electricity is the utility you need first — before anything else works, before you can charge a phone, before you can see after dark. It is also the one where the difference between a well-prepared move-in and an improvised one shows up most immediately.
Japan's electricity market was deregulated in 2016, which means you now have a choice of providers — in Osaka, the legacy provider is Kansai Electric Power (関西電力, Kanden), but a growing number of alternative providers offer competitive pricing. For most foreign residents moving into a standard apartment, the simplest path is Kansai Electric, which has the broadest support infrastructure and the most established process for new account registration.
In Japan, electricity is not automatically active when you move into a vacant apartment. The circuit breaker is typically switched off at the building level when a unit is unoccupied. Registration must be completed before or immediately upon move-in, and the process requires:
Registration can be done online or by phone. The online forms are in Japanese only for most providers, though Kansai Electric does offer a limited English interface. The phone option requires communicating in Japanese. Neither option is straightforward for a newly arrived foreigner who does not yet have a Japanese bank account or phone number.
This is a classic example of the circular dependency that characterizes so much of the Japan setup process: you need electricity to function, you need a phone number to register electricity, you need a bank account to pay for electricity, and all of these things need to happen simultaneously on or before move-in day. The sequencing of essential setup steps — phone, bank, address registration, utilities — is something Maido Estate coordinates for clients as part of the relocation process.
One detail that surprises many foreigners: Japanese electricity contracts specify an amperage — the maximum load your household can draw simultaneously. Standard apartments are typically set at 20A or 30A. If you run multiple high-draw appliances simultaneously (air conditioning, oven, washing machine), you may trip the breaker. Upgrading the amperage is possible but requires a request to the provider and, sometimes, approval from the building management. Understanding your apartment's electrical capacity before you move in heavy appliances is practical due diligence that rarely comes up in online guides.
Gas is the utility that catches the most foreign residents off guard, for one simple reason: unlike electricity, gas cannot be activated remotely. A technician from the gas company must visit your apartment in person, inspect the gas equipment, confirm it is in safe working order, and physically turn on the supply. No visit, no gas. No gas, no hot water and no cooking on a gas stove.
In Osaka, the primary gas provider for most residential properties is Osaka Gas (大阪ガス). The process requires:
The scheduling process itself can take several days, depending on availability. In peak moving season (January–March), waits of a week or more are not unusual. This means that a foreigner who moves into their apartment without having scheduled the gas inspection in advance may spend their first days — or week — without hot water. In winter, that is not a minor inconvenience.
A growing number of newer apartments in Osaka are all-electric — IH cooktops instead of gas burners, electric water heaters instead of gas units. These apartments eliminate the gas setup process entirely, which removes a significant source of complexity for foreign residents. When Maido Estate is sourcing properties for clients, the all-electric option is one we note specifically for applicants who want to simplify their move-in setup as much as possible.
Water is the most straightforward of the four essential utilities. In most Osaka apartments, water service continues between tenants — it is not turned off during vacancy. Registration with the Osaka City Waterworks Bureau (大阪市水道局) is still required when you move in, but this is an administrative formality rather than a service activation step.
The registration process involves notifying the waterworks bureau of your move-in date and setting up payment — typically through bank direct debit. The forms are in Japanese. The online registration portal exists but is not available in English. Phone registration requires Japanese.
The one catch worth flagging: in some older buildings, the water meter or supply valve may need to be checked or opened by building management before full water pressure is available. This is not common in newer construction, but in the older stock that makes up a significant portion of desirable neighborhoods like Nakazakicho or parts of Taisho, it is worth confirming before move-in day that water service is active and functional.
Japan consistently ranks among the world's fastest and most reliable countries for home internet — fiber-to-the-home coverage in Osaka is extensive, and speeds are genuinely excellent. The setup process, however, is one of the most frustrating aspects of moving into a Japanese apartment, particularly for foreigners.
Home internet in Japan is typically delivered through a two-tier structure: a fiber line provider (like NTT or au) that handles the physical infrastructure, and an internet service provider (ISP) that manages the contract and billing. These are separate relationships, sometimes with separate installation visits. The installation process — particularly for the initial fiber connection if the building doesn't already have one — can take weeks to schedule, and the wait from application to active service is typically two to four weeks, sometimes longer during peak season.
Like gas, fiber internet typically requires an installation visit — a technician must come to your apartment, run the fiber cable to your unit or verify the existing connection, and set up the router. This requires scheduling a time window when you are present, in an apartment you may have just moved into, coordinating with a Japanese-speaking technician and a service company whose communications are entirely in Japanese.
For the gap period between move-in and fiber installation, several options exist: pocket WiFi devices (available from carriers like Rakuten or Softbank), SIM card hotspots, or in some buildings, a shared WiFi connection that is included in the building management fee. The quality and availability of these interim solutions varies significantly by building and provider. It is worth knowing before you sign a lease what internet situation you are walking into — particularly if you work remotely and internet connectivity is not optional.
Strictly speaking, a phone number is not a "utility" in the traditional sense. But in the context of setting up life in Japan, it functions as the prerequisite for almost everything else: electricity registration, gas scheduling, bank account opening, internet application. Without a Japanese phone number, the setup process for every other service becomes significantly harder.
Getting a Japanese SIM card or eSIM is, fortunately, one of the simpler parts of the Japan setup sequence — particularly with providers like Rakuten Mobile, which offers an entirely English-language application process, competitive pricing, and rapid activation. Getting a Japanese phone number quickly is something that can be done before or immediately upon arrival, and doing it early removes a friction point from everything that follows.
One important note: SIM registration in Japan requires a registered Japanese address on your residence card. If you have not yet registered your address at the ward office, some providers will not complete the SIM application. The sequencing again matters: address registration → SIM card → bank account → utilities.
Japan remains a predominantly cash and bank transfer society, and the utility payment system reflects this. While credit card payment is increasingly accepted by major providers, the dominant payment method for ongoing utility bills is automatic bank debit (口座振替, kozafurikae) — a pre-authorized monthly deduction directly from your Japanese bank account.
Setting up automatic debit requires: a Japanese bank account, a completed debit authorization form (in Japanese), and a processing period of one to two months for the system to activate. During the interim period, your bills may arrive by mail or email and need to be paid manually — either at a convenience store (コンビニ払い, konbini barai), which is genuinely convenient but requires reading a Japanese bill, or by bank transfer.
The convenience store payment option is worth understanding: Japanese convenience stores (7-Eleven, Lawson, FamilyMart) accept utility bill payments over the counter using the barcode printed on the bill. This is a well-established fallback for foreigners who have not yet set up automatic debit, and it requires nothing beyond the physical bill and cash or an IC card. It is not glamorous, but it works reliably.
The connection between utility payment and your bank account setup is another reason why opening a Japanese bank account as a foreigner is a priority that should be addressed before or immediately upon move-in, not weeks later.
Every utility setup process in Japan — registration, scheduling, billing, customer service — is designed in Japanese. This is not a criticism of Japanese companies; it is simply a structural reality that the country's utility infrastructure was not built for international residents. The consequence for foreign renters is a communication layer that requires either Japanese language skills or access to someone who has them.
The most commonly encountered friction points:
Registration forms in Japanese only. Most provider websites offer no English option. The fields — name, address, move-in date, payment method — are simple in concept but presented in kanji-heavy Japanese that requires careful navigation even for intermediate language learners.
Confirmation calls in Japanese. After online registration, providers often call to confirm details. If you cannot answer and communicate in Japanese, the call goes unresolved, the registration stalls, and you may not know why.
Bills in Japanese. Monthly utility bills arrive in Japanese. Understanding your usage, your billing cycle, any surcharges or adjustments, and the payment instructions requires either language competence or translation assistance. Errors in billing — which do occasionally occur — are very difficult to dispute without Japanese.
Technician visits. Gas and internet installation technicians speak Japanese. Their instructions during the visit — about equipment location, safety procedures, usage — are delivered in Japanese. Being present for these visits without language support can create gaps in your understanding of your own apartment's infrastructure.
None of these are insurmountable individually. Collectively, during the compressed, high-stress period of move-in week, they add up to a significant administrative burden that most foreign residents did not anticipate when they signed their lease.
This is where Maido Estate's approach to client support differs meaningfully from a standard real estate agency's scope of service — and it is worth being direct about what that difference means in practice.
At Maido Estate, utility setup is part of what we do for clients. Not a separate service, not an optional add-on, not something we hand off to you with a list of phone numbers and wish you good luck. It is part of our standard relocation support, because we have seen too many foreign residents move into apartments that were technically theirs but not yet functional — no electricity, unscheduled gas inspection, no internet plan in place — and spend their first week in Osaka solving administrative problems rather than settling into their new life.
Specifically, as part of our support for clients, Maido Estate:
This level of support is not common in the Japanese real estate market. Most agencies — particularly those that primarily serve the Japanese domestic market — consider their role complete at lease signing. Maido Estate's focus on foreign residents means we have built our service model around the reality of what newcomers actually need in the first weeks: not just keys, but a fully functional home.
You can read more about how we search for and secure apartments on behalf of foreign clients — a process that begins long before lease signing and continues through the full move-in period. And if you are curious about what the full setup sequence looks like when it is properly coordinated, our overview of the essential steps to rent an apartment in Japan shows how utilities fit into the broader picture.
There is a significant difference between "move-in day" in the administrative sense — the date your lease starts and your keys are handed over — and move-in day in the practical sense — the day your apartment actually functions as a home. For foreign residents navigating utility setup independently, these two dates are often not the same.
What a properly prepared move-in day looks like:
When all of these are coordinated — as they are when clients work with Maido Estate — getting your apartment key on your first day in Japan is genuinely the beginning of a new chapter, not the beginning of a week of logistics. The administrative work has already been done. Your job is simply to arrive.
This is also why the timing of your rental search matters so much. Rushing into a lease without allowing time for proper setup coordination — as happens frequently during Osaka's peak rental season in January through March — compresses a lot of necessary preparation into a window that cannot absorb it. Starting the process with a professional who has done this many times means that the timeline is managed from the beginning, not patched together under pressure.
If you are arriving on a particularly compressed timeline — employer transfer, visa deadline, academic start date — our guide on securing a property before you land in Japan covers the options for pre-arrival processing that Maido Estate has developed with specific management and guarantor partners.
Utility setup in Japan is manageable. It is also — for a foreign resident, in a new apartment, in a new country, navigating Japanese-language administrative systems for the first time — genuinely more complex than it has any right to be. The individual tasks are simple. The combination of language barrier, provider fragmentation, sequential dependencies, and timing pressure makes the whole greater than the sum of its parts.
The most important thing to understand is this: utility setup should not be something you discover and solve during move-in week. It should be something that is already in progress — ideally already complete — before you pick up your keys. That is the standard Maido Estate works to deliver for every client, because we know from experience that the first week in a new home sets the tone for everything that follows.
If you are planning a move to Osaka and want to understand what a properly supported relocation looks like — from apartment search through lease signing through full utility setup — we are happy to have that conversation.
Get in touch with Maido Estate →
We handle the administrative complexity so you can focus on actually moving in.
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