Maido Estate ("we", "us", or "our") operates the website maidoestate.jp (the "Site") and provides real estate services across the Kansai region of Japan, including Osaka, Kyoto, and Kobe. This Privacy Policy explains what personal information we collect through the Site, how we use it, and the choices available to you.

By using the Site, you agree to the collection and use of information in accordance with this policy.

Maido Estate (株式会社Maido Estate) is a licensed real estate agency (License No. 大阪府知事（1）第64927号) based at 〒550-0012 大阪府大阪市西区立売堀１丁目5−2 立売堀ビル 31号室, Osaka, Japan.

For any question regarding this policy or your personal information, you can reach us at contact@maidoestate.jp or +81 (6) 4400 - 0976.

We collect the following categories of information:

• Contact details you provide voluntarily, such as your name, email address, phone number, and message, when you submit a form on the Site (contact, property tour request, newsletter, or job application)
• Preferences you set on the Site, such as your language, display currency, and light/dark theme
• Technical and usage data collected automatically, such as approximate location, device type, and pages visited
• An address you enter to calculate a travel route to a property

We use the information we collect to:

• Respond to your inquiries and requests for property tours or information
• Send you the newsletter you subscribed to
• Operate, maintain, and improve the Site
• Remember your language, currency, and display preferences
• Detect and prevent spam or fraudulent form submissions
• Comply with our legal obligations as a licensed real estate agency

The Site uses a small number of cookies and browser storage entries to remember your language, theme, and currency preferences. None of these are used for third-party advertising.

You can clear these at any time through your browser settings. Doing so simply resets the Site to its default language, theme, and currency (Japanese Yen).

We rely on a limited number of trusted third-party service providers to operate the Site, for purposes such as maps and directions, spam and fraud prevention, website analytics, image hosting, and displaying our social media and customer reviews. Each provider processes only the data necessary to perform its function, in accordance with its own privacy policy.

We do not sell your personal information. We only share it with the service providers described above, to the extent necessary for them to perform their function, and with public authorities where required by law.

We retain contact form submissions, tour requests, and job applications for as long as necessary to respond to your request, and for a reasonable period afterwards for our records. Newsletter email addresses are retained until you unsubscribe.

Some of our service providers are based outside Japan, including in the United States and the European Union. Where personal information is transferred internationally, we rely on the safeguards provided by these providers, who are themselves bound by their own privacy commitments.

Depending on your country of residence, you may have the right to access, correct, or request the deletion of your personal information, to object to or restrict certain processing, or to request a copy of your data in a portable format.

To exercise any of these rights, contact us at contact@maidoestate.jp. We will respond within a reasonable timeframe in accordance with applicable law, including Japan's Act on the Protection of Personal Information.

The Site is not directed at children under 16, and we do not knowingly collect personal information from them.

We use industry-standard measures, including HTTPS encryption and bot-protection on our forms, to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

If you have any questions about this Privacy Policy, please contact us at contact@maidoestate.jp or +81 (6) 4400 - 0976.